The Information Technology Infrastructure Library, known as ITIL®, is the world's leading framework for managing IT service delivery. By following the guidelines set out in the lifecycle model, brands can manage their services better. This includes designing, developing, delivering, and supporting IT services by following specific processes and activities that are laid out in the ITIL® guidelines.
ITIL® v4 builds on ITIL’s decades of progress and innovation, combining evolving established IT Service Management practices and being able to use the same principal in everyday business life. In the wider context ITIL®v4 doesn’t juts focus on IT but also supports other industries in various specialist areas in business such as customer experience, value streams, and digital transformation, as well as through greater alignment with new ways of working, such as Lean, Agile, and DevOps with technology. Contact CertHub today!
The ITIL-based service management is one of the most important concepts to understand, as it will help your organisation to adopt and adapt to this new system. The four dimensions are all interconnected, and each component of the service value system is necessary for the ITIL framework. The purpose of ITIL service management is "continual improvement" and by understanding these key concepts, you can help your organization to be successful in this area.
Areas of focus:
ITIL® 4 Foundation: Key Concepts of Service Management
ITIL® 4 Foundation: Key Concepts
ITIL® 4 Foundation: The Service Value System
ITIL® 4 Foundation: The Service Value Chain
ITIL® 4 Foundation: The Guiding Principles
ITIL® 4 Foundation: General Management Practices
ITIL® 4 Foundation: Service Management Practices (Part 1)
ITIL® 4 Foundation: Service Management Practices (Part 2)
The Learning will be quite interactive and require you to participate. It's designed to give you the tools and knowledge that will be required in order for you to ace your ITIL®4 Foundation Certification exam first time. Once you've completed the E-Learning study, we would highly recommend the Practice exam with mock exam questions. You will go through exercises for the Certification exam but also what a typical questions might appear in the actual exam. You will also receive support from ITIL® mentors.
You'll then want to hone in on what they'll be asking of you when sitting for the official ITIL®4 Foundation Certification Exam. CertHub also provides flexibility for you to add the option of including the Official Certification exam as part of your learning. So, what are you waiting for? Enrol now and get the qualification employers are looking for!
The Course is Self paced Online and you receive access to various resources to help you pass the Official ITIL®4 Foundation Exam first time.
Once you have completed the course Enrolment process, Our Learning Consultants will be in touch , you will receive your login details via the email address you provided or you can also pick your own course start date. To pick you own start date, after you make the payment for your course, state your preferred start date on the Enrolment Form
You will receive information and instructions on how you access your own private Learning Portal Instructors Led Videos, access to Practice Exam questions and mentors incase you need to ask any questions. Also you have the option to include the ITIL®4 Foundation Exam (Optional) as part of your learning package.
Overview of ITIL
ITIL guiding principles
The four dimensions of Service Management
Service value systems
Explain the following practices in detail, including how they fit within the service value chain:
Resources you will get as part of your course
Resources you require to begin the course:
This Certification is ideal for:
If you have any questions, fill out the contact form and one of Our Learning Consultants will be in touch shortly.
$495.00 – $795.00