Are these certification programs recognised in Australia and New Zealand?

Yes – They are nationally recognised and also internationally. The Global IT and Project Management Certification programs from CERTHUB provide you with the skills and information required to perform at your job in the IT or PM industry and pass globally recognised exam’s and assessments which CERTHUB will help you with. Contact us today and help you get qualified to get that potential step up from your current role.

What are the costs of the Individual courses?

Students at different levels in their experience and require different resources. We offer students the option of choosing their own knowledge level they are comfortable with and if they are not sure, we offer a free consultation service to provide advice. You do not have to pay anything to speak to one of our consultants today! To find out the cost of the individual course please contact us via the live chat or send us a message via our contact us page. 

How do I pay for my courses?

For the Subscription option, please pay using the Annual or Monthly option as shown, or if unsure contact one of our learning consultants via our live chat or contact us page.

For individual courses, contact our consultants on or via live chat. Once you have chosen the right course, our learning consultant will provide you with a payment link which is via PayPal for added security.

How do I book my certification exams?

Contact our consultants on or via live chat. They will provide you with a payment link which is via PayPal for added security. Some exams can be sat from home via a proctor service or at an exam centre.. Our learning consultants will guide you through the process.

Will you send me books, CDs, DVDs, or PDF files?

No – All materials are available on line on the CERTHUB platform. If you require certain hard copy books, please email and we can possibly order this for you as this is a separate cost. Please note we do not pay for internet connections or subsidise any cost for internet for your studies.

How can I start the courses?

For the Subscription option, you will receive your log-in details within 24 hours of payment being received.

For individual courses – All that you need to do is to choose your study program and contact us via our contact form (please put link here), or email us on with the details of the certification program you are interested in purchasing.

You will then receive a call from our learning consultant and walk you through the enrolment process. You will receive you log in details within 3 working days and you will be ready to study!

Can I access these courses from any computer?

Yes, Mobile, Tablet, Laptop, PC & MAC – all you will need is an Internet connection and your account login information. The following conditions must be met to view courses for a greater course experience:

  • Must be on a desktop or tablet or mobile device (the experience will be on a small scale/size screen)
  • Must be using a modern HTML5 browser:
  • Firefox 31 and later
  • Chrome 29 and later
  • Internet Explorer 9 and later
  • Safari 6 and later
Where do classes take place?

The e-Learning Programme and its courses take place wherever your computer is: at home, at work, on the road — anywhere that you can connect to the Internet.

When does my class meet?

There are no class times. You can log onto the system whenever it is convenient for you, at any time, day or night, to take a unit, complete a course, or just part of a course. You do not have to be online at a set time of day.

How to Register/Enrol?

The quickest way for the Subscription service is to enrol online or Contact us via live chat on or email us on

For individual courses, we will give you call to run through the process once you enquire via our contact form, Live chat or email

Forgot password?

Login details are personal. You may go to the e-Learning page “Request new password” at the top of the page.
1) Once you have entered your username or email address, filled the captcha code and requested for the new password to be sent to your e-mail, you will then receive an email with a link.
2) You will need to click on this link that you receive in your email inbox and you will be logged in automatically.
3) Kindly note that this is a one-time login and after you are logged in you must change your password immediately. This link expires after three days.
4) After you have changed your password, you will be able to login again using your new password.

Will e-Learning work in my smart phone, tablet and other handheld devices?

Yes as it is cloud based. Handheld devices such as iPhone and iPad support the e-Learning programme. For mobile devices that support Flash (Android devices), the e-learning programme can be viewed using the mobile browser similar to viewing the course/units from a desktop or laptop computer with Internet access.

Why is it that I cannot advance and open the test again? Why am I locked out of the programme?

Please be informed that the e-learning units were designed that users like you should be able to resume units from where they left off, by clicking Yes when asked. Though this is only good if the learner has not taken the test yet.

However, if learner has already taken the test and failed, if and when asked if you would like to continue where you left off, select No from the message box and that would then start a fresh unit allowing learners to both access resources as well as attempt the unit and test again. Simply use the outline to navigate around the unit.

How to obtain the materials? When will you email me the materials?

This is an e-Learning programme; therefore, all courses and units are accessible online.  CERTHUB will send you your login details once you have confirmed which Certification course your would like to study .

Who is this e-Learning Programme designed for?

The courses are designed to teach several subjects intended to improve competency in conducting evaluations. Anyone who is interested in IT, Project Management, Sales, Marketing, Finance Managers, Compliance courses, SAP, Cyber Security…Pretty much a whole catalogue of skills and global qualifications. 

How much time do I need to complete a course or courses?

It varies from 2 hours – 120 hours per certification program. It all depends on which Certification study program you select. Also please note some students take lesser time to grasp certain concepts. Its not that any student is better than the other, its just that depending on individuals experience, they may find things a bit easier and complete the courses a lot quicker.

Will I have to prior knowledge to participate in these Certification programs/courses?

No, you don’t have to be experienced in a particular field in IT or Project Management to study for any of these programs. No pre-requisites to enrol for the courses. The certification exams may require certain pre requisites. Please contact for any questions regarding the certification exams.

Will I have to start the course from the beginning, if accessed from another computer?

No, your online profile will be saved, so you will be able to continue from where you stopped.

How the courses will be taught?

The courses are designed as instructor led courses. In addition you will have an opportunity to use real life equipment via E – labs for certain IT certification programs. These is real life equipment you can practice real life scenarios via Remote Access.

Do I have any help from teachers or anyone?

Yes – provides the ability to chat online or email an expert who is certified in the subject matter 24 hours a day.  This resource is available in select KnowledgeCenters such as IT Security and Project Management.

Is this course available in languages other than English?

Yes – Courses are available in Arabic, Russian and Spanish. You can register for the courses in order to be updated when they are launched.

Can I take an individual unit without signing up for entire course?

Yes – Contact CERTHUB on and we will be able to help you. If you wish to take a few units and not an entire course, You are able to  do this for as many individual units you wish to take, however, you will not be able to print out a certificate.

Will I receive a certificate upon taking these courses?

If you score more than 80% at the end of each unit test and complete the Evaluation Form, you will receive a “Certification of Completion” for each module and Certification program from CERTHUB – Skillsoft which you can use to show evidence to book certain IT and Project Management qualifications.

Does this programme replace any academic courses?

The courses are designed as an additional source to strengthen your knowledge in DIT and Project Management. They will not replace any Degrees or Tetiary qualifications from Universities but they are industry specific academic courses which are typically required in the workplace  or hobby and arm you with the knowledge and skills. The Certification programs are approved by a particular IT or Project Management Vendor.

If you did not find the answer in FAQs, kindly contact us on

Facebook Review

From Western Australia,I did my ITIL course online with CertHub,and passed my exam.I found the website easy to navigate and very resourceful with ebooks,video tutorials,podcasts and 24hour access to tutors.The education consultants were very supportive.This been by far the best study experience. I highly recommend CertHub!

Malz K, Western Australia (via FB)

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'I love the fact i can swap and change between courses whenever i want. Its helped me to find a new career path'

Michael C, Adelaide

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'Excellence customer service and great delivery of content.'

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