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Top 5 Tips for Preparing for the ITIL®4 Foundation Certification Exam

ITIL® 4 represents a massive paradigm shift in the information technology service management (ITSM) framework. With this latest iteration, the first in eight years, the developers of ITIL strive to prepare learners for the new technologies, lifecycles, and agile approaches to service co-creation existing in the workplace. Currently, I am teaching the following Skillsoft ITIL 4 Foundation courses, which offer learners a broad and comprehensive curriculum that will prepare candidates for the ITIL 4 certification examination. These courses include the core components of the Service Value System and cover subjects such as the ITIL Service Value Chain, the ITIL Practices, the ITIL Guiding Principles, IT Governance, and Continual Improvement.

Many of you will be familiar with ITIL®3 and perhaps are wondering if it is possible to simply update to the new exam. Given how dramatically the standard has shifted, I would recommend that candidates start fresh and go through all of Skillsoft’s nine new courses, which fully align with AXELOS’ ITIL 4 syllabus and certification exam objectives. For example, in our new ITIL 4 curriculum, it covers the new Service Value System and Service Value Chain, which replaces the ITILv3 Service Lifecycle. Also, there are now 34 Practices as opposed to 26, and they are divided into three categories: general management, service management, and technical management. There is also a greater emphasis on governance and automation in the new path.

What do candidates need to know for ITIL 4 certification?

The following are the main five topics anyone pursuing ITIL certification will need to know:

  1. ITIL Practices

This area is a large percentage of the exam. So, for example, you will need a good understanding of the Service Desk practice, the different types of changes in Change Management, and the three phases of Problem Management, to name just a few. You will find that our courses the necessary practices for the Foundation exam in the latter part of the curriculum.

  1. The Service Value Chain

All students must identify the elements of the Service Value Chain) and their basic definitions, which I go over in the Service Value Chain course. Knowing these areas will help you to better understand the new Service Value System.

  1. Key Concepts of Service Management

At the beginning of the training, all learners will discover the relationship between value and various stakeholders, core concepts, relationships, and definitions, such as “utility” and “warranty.”

  1. The Service Value System and the 7 Guiding Principles

The other main areas of the exam explore the definitions, inputs, and outcomes of the Service Value System, along with the seven guiding principles that embody the core message of ITIL and service management in general. You will find these elements covered in the Service Value Chain and Guiding Principles courses of the curriculum.

  1. Exam Layout

While the curriculum content is extensive, there are only 40 questions on the exam. Candidates need to know how to define all of the critical aspects of the Service Value System but do not need to possess an in-depth understanding of the area. That level of detail falls within the Managing Professional and Strategic Leader certifications.

Skillsoft’s ITIL 4 Foundation curriculum not only prepares learners for the ITIL 4 certificate exam, it is also the cornerstone professionals need as they move further along the IT service management path to ITIL Master. ITIL 4 Foundation is not the goal, but rather, the first step on a journey to genuine continual improvement using ITIL as the framework.

Have a look at the course details here: https://www.certhub.com.au/itil-foundation-v4-2019-update/

***A guest blog post from Michael Shannon senior technical instructor and content developer at Skillsoft specialising in all things ITIL, cloud, and security.

 

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TOP TRENDS EXPECTED IN IOT for 2019 - Part 2

 

Specialised Talent 

As always the face and fabric of technology is going to continue to change and as the larger changes have slowed somewhat in terms of the seismic shifts they have caused in the way we do business social media, IT security, WI-FI and the speed of connection we are now seeing more innovation to software, technology hardware and specialisation to support these changes and innovations driving the changes.

 

The areas we can see these being the greatest within are to keep it general:

 

Talent - All IOT sorts of specialisation will become scarce

A huge shift in terms of service roles and the use of data to leverage growth and drive customer interaction will be the replacement of the customer facing skills and increasing use of front line automation – think your local supermarket self service check out.

Not only does this mean having to redistribute and re-skill the customer facing staff that have been replaced, but also the talent that will go into building these automated platforms as they will become increasingly scarce, as the AI driven model will take over from these original solution architects and possibly that skill is lost to the machines also?

The cycle is felt like ripples in a pond, touching all parts of the industry even in smaller ways or not immediately but in the near future on the shoreline.

2019 will also see a number of challenges new and old for the HR and Learning, Development & Education industries as we also face being agile and making sure we move with the industry and listen to the clients and candidates in regards to not only the challenges they face now but also how they and their counterparts overcomes these shifting sands.

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TOP TRENDS EXPECTED IN IOT for 2019 - Part 2

 

As always the face and fabric of technology is going to continue to change and as the larger changes have slowed somewhat in terms of the seismic shifts they have caused in the way we do business social media, IT security, WI-FI and the speed of connection we are now seeing more innovation to software, technology hardware and specialisation to support these changes and innovations driving the changes.

 

The areas we can see these being the greatest within are to keep it general:

 

Security

I would say that security is the most critical technology-driven part fo driving a companies future due to the high value of any user generated data. The reason being that organizations use more and more data, they pour of more and more user demographics, this is the security of sensitive information such as credit-card numbers and identifying information – any company, big or small,  cannot afford to have this valuable information and trust (between customer and business compromised) broken, exposed or stolen.

 

A single unrecognized and week point of attack is all it takes to unleash a reputation damaging attack that could cost into the millions of dollars to fix for your business.  Making sure your organization has no IT Security skills gap(s) is a business must have so you can upgrade your protection and reduce your risk.  With security at the top of the list of worries, businesses must truly grasp and institute effective measures to mitigate these known risks.

 

Of course this include being educated on prevalent security risks and resulting policies surrounding 3rd party software, remote staff and employees, BYOD, any printing, legacy equipment and it’s innate weaknesses) , vendor management, obsolete training and security policies, social engineering, and public or lax and/or unsecured WiFi. All these factors can have real, financial and reputation implications for both the short and long term company outlook.

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Why job titles matter?

 

If you search for the number of IT professionals globally, the results invariably consist of data that concerns developers rather than IT professionals. Also, in a good share of industry reports, analysts categorize those working within the profession as either software developers or tech professionals. One thing that holds true is that the estimated 21 million tech professionals/developers/IT people are getting lumped into one imperfect classification.

Does this matter? Yes.

Here’s why. In the next few years, we anticipate a global shortage of developers of upwards of 1,000,000 people. However, this figure includes only those who possess a specific knowledge or skill set and does not include those working in the industry who function as support staff or those who serve other peripheral roles. We are talking instead about the people who build technologies and deploy, test and deliver software and systems to an organization and its customers. But today it’s more than that. It’s the people with the skills to assist an organization transform from large monolithic software systems to federated, distributed, microservices architecture. In other words, it’s professionals who understand and embrace a modern view of IT where technology and developers are at the center of change

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October is National Cybersecurity Awareness Month, providing the perfect opportunity for organizations to review their security policies, evaluate alternative options and implement any changes if necessary. The Ponemon Institute’s 2018 Cost of a Data Breach Study shows that the average cost of a data breach incident was approximately $3.86 million, a 6.22% increase from the previous year and a number expected to grow in the future exponentially. Facebook’s recent data breach cost the company a whopping $1.6 billion in regulatory fines, a figure that does yet not include any other financial and reputational losses.

We must not ignore these numbers particularly now as threat actors are becoming smarter at finding ways to penetrate an organization’s secured environment and extract intellectual properties and critical commercial information for financial gains. Organizations need to prioritize and proactively ensure they have the right resources and knowledge to secure their and their customer’s data.

Cybersecurity in the digital age Digital transformation is profoundly impacting technology. We are in an era where devices, services, individuals and entities all interconnect via complex networks in the cloud. The future holds endless possibilities but also presents many challenges, particularly in the cybersecurity and data loss prevention domain. Emerging technologies and concepts such as cloud migration, artificial intelligence, machine learning, microservices, and big data are charting new courses and shaping modern enterprise architecture. TUV OpenSky identified the following as the six most critical trends in cybersecurity for 2018.

Global regulation and how it is driving the costs of privacy and data protection. Internet of Thing (IoT) and how it is the multi-facet threshold between privacy, safety, cybersecurity and data. Operational technology emerges as a frontline for cyber attacks. The shift from reactive to proactive reconnaissance threat and vulnerability detection and response. The rise of IT domain certifications and their importance for professionals. Artificial intelligence (AI) and the way automation tools and services are becoming more prevalent in cyber defense strategies.

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