How to Pass your ITIL Exam – Foundation Level
This guide has received an official endorsement from the recognized ITIL Accreditor and has been updated to meet with the updates released in the 2011 version.
It is an ideal study companion if you are taking the ITIL foundation certification as it presents the content in an easy to follow format that will help you to learn while developing a fundamental appreciation and understanding of the core concepts, terminology, and principals that are linked with IT Service Management.
It is a full study guide that gives you a detailed overview of all the learning requirements for the ITIL foundation certification, and it outlines in detail all five of the lifecycle changes within service management along with associated technologies.
Information regarding the actual examination and the ITIL qualification scheme is also included.
Published on February 29th, 2012. This is 211 pages in paperback format.